Shipping Times:  

• Orders are processed and shipped within 3 business days. 
• If a size or item is out of stock, it will be marked as "Pre-Order." Pre-order items will ship according to the estimated date provided at the time of purchase.
• A shipping confirmation email, including tracking details, will be sent once your order leaves our facility.
• Shipping typically takes between 7-15 business days after dispatch.
• Please note that shipping times may be impacted by factors beyond our control, such as weekends, holidays, weather conditions, or courier delays.

Shipping Costs and Locations

At Son9d Clothing, we are committed to providing a seamless shopping experience, no matter where you are located.

Free Shipping in the US

• Standard Shipping: Enjoy free standard shipping on all orders within the United States. No minimum purchase is required. Your order will arrive within 5-7 business days.

International Shipping

• Worldwide Shipping: We ship to locations around the globe! Shipping costs for international orders will vary based on your location. The exact fee will be calculated and displayed during the checkout process.
• Delivery Times: International delivery times typically range from 7-21 business days, depending on your location.

Additional Information

• Customs Fees and Import Duties: Orders may be subject to customs fees or import duties, depending on the destination country. These charges are the customer's responsibility.
• Shipping Time Estimates: Shipping times are estimates and may vary due to factors beyond our control, such as customs delays or local postal service issues.

Eligibility for Returns:

• Items must be returned within 30 days of the delivery date.
• Products must be in their original condition, unworn, unwashed, and with all tags attached.
• Items marked as "Final Sale" cannot be returned or exchanged.
• Custom or personalized items are non-refundable unless there is a defect.

Return Process:

1. Request a Return:
   Contact our Customer Service team at support@son9d.com or use our return portal. Provide your order number and details of the product you would like to return.

2. Return Shipping:
   You are responsible for return shipping costs unless the return is due to a defective product or an error on our part. We recommend using a trackable shipping service.

3. Refunds:
   Once we receive your returned item, it will be inspected. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 5–7 business days.

Exchanges:

• We offer exchanges for the same item in a different size or color, subject to availability.
• Exchange Shipping: You are responsible for return shipping costs. We recommend using a trackable shipping service.
• To make an exchange, please follow the same steps as for a return and specify the size or color you would like in exchange.

Damaged or Defective Items:

If you receive a damaged or defective item, please contact us immediately at support@son9d.com. We will arrange for a replacement or issue a refund and cover the return shipping costs.

Non-Refundable Items:

• Gift cards
• Final Sale items
• Personalized or custom orders

Late or Missing Refunds:

If you haven’t received a refund after the processing time, please first check with your bank or credit card company. If the issue persists, contact us at support@son9d.com.

If you have any questions or concerns about your return, feel free to reach out to our support team.